Baptist Health introduces Baptist Access app to help patients navigate their health care journey

From finding the way around the hospital to paying a bill, new app gives patients more control of their experience.

Jacksonville, Fla., May 31, 2022 – Baptist Health launched Baptist Access, a new app designed to help patients navigate their health care journey, whether digitally or in-person.

The new app, powered by the Gozio Health platform, provides all-in-one access to Baptist Health hospitals and outpatient locations.

With Baptist Access, patients can:

  • Find a Baptist Health provider or location
  • Schedule an appointment
  • Get directions from their home to their health care destination
  • Find any location within hospital campuses including:
    • Indoor wayfinding with turn-by-turn directions to patient care, parking, food, restrooms, ATMs and more
  • View insurance plans
  • Access medical records
  • Pay bills

“We’re excited to introduce the Baptist Access app, underscoring our commitment to innovatively improving patient experiences,” said Michael A. Mayo, DHA, FACHE, president and CEO of Baptist Health. “In addition to providing in-person assistance, we are leveraging the convenience of mobile phone technology to make it easier for patients to navigate our health system, inside and out. On our two largest hospital campuses, patients will even be able to find their way from where they parked to their appointment, and back.”

“With Baptist Access, Baptist Health aims to optimize the patient’s journey at all main access points of the health system,” said Joshua Titus, CEO and founder of Gozio Health. “This is a strategy that aligns with research that suggests digital offerings play an important role in overall patient experiences. With this app, patients gain great control of their care journey with everything from accessing patient records and finding a location, to appointment scheduling, physician directories and emergency room waiting times.”

The Baptist Access app is free and can be downloaded from Google Play or the Apple app store. Visit for more information.


About Baptist Health
Baptist Health is a faith-based, mission-driven system in Northeast Florida comprised of Baptist Medical Center Jacksonville; Baptist Medical Center Beaches; Baptist Medical Center Nassau; Baptist Medical Center South and Wolfson Children’s Hospital – the region’s only children’s hospital. All Baptist Health hospitals have achieved Magnet™ status for excellence in patient care. Baptist Health is part of Coastal Community Health, a highly integrated regional hospital network focused on significant initiatives designed to enhance the quality and value of care provided to our contiguous communities. Baptist Health has the area’s only dedicated heart hospital; orthopedic institute; women’s services; neurological institute, including comprehensive neurosurgical services, a comprehensive stroke center and two primary stroke centers; a Bariatric Center of Excellence; a full range of psychology and psychiatry services; urgent care services; primary and specialty care physicians’ offices throughout Northeast Florida; and Baptist Home Health Care by BAYADA. The Baptist MD Anderson Cancer Center is a regional destination for multidisciplinary cancer care, which is clinically integrated with the MD Anderson Cancer Center, the internationally renowned cancer treatment and research institution in Houston. For more details, visit

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